At SportPesa, we're committed to providing our customers with exceptional support and assistance whenever you need it. Whether you have a question about your account, need help with a technical issue, or require guidance on responsible gambling practices, our dedicated team is here to help.
Support Availability
Our customer support team is available to assist you via email. We strive to respond promptly to all inquiries, but please note that response times may vary depending on the complexity of your issue and our current workload.
Live Chat Support
Unfortunately, we do not currently offer live chat support. However, you can reach us via email or telephone (please see below for contact details).
Email Support
If you'd prefer to contact us via email. Our team will be happy to assist with any questions or concerns you may have.
Help Centre and FAQ
For general information about our services, policies, and procedures, we recommend checking out our Help Centre. This comprehensive resource is designed to provide answers to common questions and help you get the most out of your SportPesa experience.
Verification and Account Support
If you need assistance with account verification or have a question about your account status, please contact us via email. Our team will be happy to guide you through the process.
Responsible Gambling Assistance
We're committed to providing our customers with the support and resources they need to maintain responsible gambling practices. If you or someone you know is experiencing difficulties with gaming, please reach out to us via email. We can provide information on local support services and help you find the assistance you need.
Technical Support
If you're experiencing technical issues with our website or mobile app, please contact us via email. Our team will work closely with you to resolve any problems as quickly as possible.
Complaints and Disputes
In the unlikely event that you're not satisfied with our service, we encourage you to reach out to us directly via email. We take all complaints seriously and will do everything in our power to resolve any issues promptly.
Communication Response Expectations
Please note that response times may vary depending on the complexity of your issue and our current workload. We appreciate your patience and understanding as we work to address your concerns.
Preferred Contact Methods
We're always looking for ways to improve our customer support experience. If you have a preferred contact method (e.g., email, phone), please don't hesitate to let us know.
