We at SportPesa are committed to protecting the personal data and user information that you entrust us with while using our platform. This policy outlines how we collect, use, store, and share your data, as well as the measures we take to keep it secure.
What Personal Information May Be Collected?
When you register an account with SportPesa, we may ask for certain personal information such as name, email address, date of birth, and password. We also collect device and browser information when you visit our website or use our mobile app. This includes details about the type of device you're using, its operating system, and your web browsing history.
Account Registration Information
We only store account registration information that is necessary to provide our services to you. This includes your name, email address, date of birth, and password (hashed for security purposes). We do not collect any sensitive or financial information from users under the age of 18.
Device and Browser Information
When you visit our website or use our mobile app, we collect device and browser information that helps us understand how to improve your experience. This data is anonymized and aggregated, so it can't be linked back to an individual user. We also store technical logs and operational diagnostics for a short period of time to troubleshoot any issues with the platform.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and help us understand how you interact with our content. These cookies don't collect personal information, but they do gather usage analytics and behavioural data that we use to improve the overall performance of the platform.
Communication Preferences
We respect users' preferences when it comes to communication. We'll only send promotional emails or push notifications if you explicitly opt-in to receive them. You can adjust your preferences at any time by clicking on the links provided in our communications.
Data Storage and Retention
SportPesa stores user information securely for as long as necessary to provide our services. If an account remains inactive, we will periodically remove data from storage. However, if a user requests deletion of their personal data or withdraws consent for processing it, we'll comply with these requests promptly.
Security and Account Protection
We have implemented robust security measures to protect your account information and prevent unauthorized access. These include:
Your SportPesa password should be strong, unique for each login, and kept confidential.
Account Access and Password Protection
To keep your personal data secure, we recommend that you use a strong and complex password. You can also enable two-factor authentication to add an extra layer of protection to your account.
User Rights Regarding Personal Data
You have the right to:
For more information on these rights and how to exercise them, please contact us.
Third-Party Services or Integrations
We may use third-party services (such as analytics tools) that have their own privacy policies. We only select reputable partners who comply with applicable data protection laws and regulations.
Responsible Handling of User Information
SportPesa treats user information responsibly and in accordance with the principles outlined above. If you're under 18, please remember to ask a parent or guardian for assistance when using our platform.
By continuing to use SportPesa's services after reading this privacy policy, you acknowledge that we've made every effort to provide clear, transparent guidance on how your personal data is handled and protected.
Compliance with Applicable Privacy Regulations
SportPesa complies with applicable laws regulating the collection, storage, and protection of user information. We continually review our policies and practices to ensure they meet evolving regulatory requirements.
If you have any questions or concerns about this privacy policy or SportPesa's handling of your personal data, please contact us using the following methods:
